Refund Policy
DreamSellers (“we”, “us”, or “our”) is committed to providing transparent and fair refund policies for our real estate services. This Refund Policy explains our procedures for handling refunds and cancellations. Please read this policy carefully to understand our practices.
1. Who We Are
Our website address is: https://dreamseller.ca.
Our office address is: Holding 287, Road 4, Baridhara DOHS, Dhaka, Bangladesh.
2. Service Fees and Deposits
Our refund policy applies to the following types of payments:
- a. Consultation Fees: Fees paid for property consultation and advisory services.
- b. Booking Deposits: Deposits made to reserve properties or secure viewing appointments.
- c. Service Charges: Administrative fees for property management or transaction services.
- d. Marketing Fees: Fees for property listing and marketing services.
3. Refund Eligibility
Refunds may be available under the following circumstances:
- Cancellation of services before work has commenced
- Failure to deliver promised services within agreed timeframe
- Property information found to be significantly inaccurate
- Force majeure events preventing service delivery
- Mutual agreement between parties
4. Non-Refundable Services
The following services are generally non-refundable:
- Completed property viewings and consultations
- Marketing materials already produced and distributed
- Legal and documentation fees already incurred
- Third-party service fees (bank charges, government fees)
- Services where work has already commenced
5. Refund Process
To request a refund:
- Contact us within 30 days of payment
- Provide detailed reason for refund request
- Include relevant documentation and transaction details
- Allow 5-10 business days for review and processing
6. Refund Timeline
Approved refunds will be processed within 5-10 business days and may take additional time to appear in your account depending on your payment method and financial institution.
7. Partial Refunds
In cases where services have been partially completed, we may offer partial refunds based on the work completed and costs incurred. Each case will be evaluated individually.
8. Cancellation Policy
For property viewings and consultations:
- Cancellations made 24+ hours in advance: Full refund
- Cancellations made 2-24 hours in advance: 50% refund
- Cancellations made less than 2 hours in advance: No refund
- No-shows: No refund
9. Dispute Resolution
If you disagree with our refund decision, you may request a review by our management team. We are committed to resolving disputes fairly and promptly.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.
11. Contact Information
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
Email: info@dreamseller.ca
Phone: +88 01842-221872
Address: Holding 287, Road 4, Baridhara DOHS, Dhaka, Bangladesh
Last updated: December 2024